FAQs

If your question isn't answered here, please feel free to email us using the CONTACT page.

Is this a black-owned business?

Yes! Koyvoca is black-owned.

Are your products available in stores?

At this time, Koyvoca products can be bought ONLY on Koyvoca.com. Koyvoca is not available on any online reseller shops or in brick and mortar stores.

Do you test on animals?

Absolutely not! All of our products are tested on our human guinea pigs.

How do I contact Koyvoca?

We would love to speak with you! Email us at hello [at] koyvoca.com or use our contact form to ask us any questions or give us your suggestions for future products.

ORDERING

How can I know the status of my order?

Once you've received an email confirmation, you can click on View Your Order within the email. Also, if you've created an account, you can log in to see the status.

What forms of payment do you accept?

We accept all major credit cards and PayPal. Please make sure that the address associated with your PayPal account is up-to-date, as we will not be responsible for packages sent to the wrong address. Packages returned to us by USPS will incur a 25% restocking fee. Shipping costs are not refundable. Regrettably, we do not accept eChecks on PayPal.

How do I cancel my order?

Due to how fast orders are filled, there is no option to cancel an order at this time.

What is your policy on returns, refunds, and exchanges?

Due to the nature of the products we sell, all sales are final. In the event that we have made a mistake on your order, please contact us via the Contact page.

We offer refunds/exchanges ONLY if an item we send you arrives damaged or we made a mistake on your order. If you have received a damaged, wrong item, or you're missing an item, please email us within 24 hours of receiving your order at: hello [at] koyvoca [dot] com. Please read the description of the items you are buying carefully before purchasing.

SHIPPING

How long does it take to ship out an order and when will I know it has shipped?

Orders placed before 10:00 AM EST, Monday - Friday will ship the same day. Business days are Monday - Friday and DO NOT include USA national holidays! Please note that during times of inclement weather, orders may take longer to process. There will be an alert detailing an updated shipping time frame if needed.

Once your order ships, you will receive an email from us with your tracking number.

How much is shipping?

Orders ship at a flat rate of $3.00 USD

Starting May 8,2019, Koyvoca will no longer ship orders to addresses outside of the United States of America. Check back soon with information about stockists.

Sponsorhips, wholesale

Do you have a Beauty Ambassador Program?

We've phased out our old Beauty Ambassador program for a new influencer-friendly model. Keep a look out for more details!

Can you sponsor my event?

We're currently not accepting applications to sponsor events.

Are you doing wholesale?

We will open our wholesale application June 2019.

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