FAQs

Yes! Koyvoca is black-owned.

At this time, Koyvoca products can be bought ONLY on Koyvoca.com. Koyvoca is not available on any online reseller shops or in brick and mortar stores.

Absolutely not! All of our products are tested on our human guinea pigs.

We would love to speak with you! Email us at hello [at] koyvoca.com or use our contact form to ask us any questions or give us your suggestions for future products.

Once you've received an email confirmation, you can click on View Your Order within the email. Also, if you've created an account, you can log in to see the status.

We accept all major credit cards and PayPal. Please make sure that the address associated with your PayPal account is up-to-date, as we will not be responsible for packages sent to the wrong address. Packages returned to us by USPS will incur a 25% restocking fee. Shipping costs are not refundable. Regrettably, we do not accept eChecks on PayPal.

Due to how fast orders are filled, there is no option to cancel an order at this time.

Due to the nature of the products we sell, all sales are final. In the event that we have made a mistake on your order, please contact us via the Contact page.

We offer refunds/exchanges ONLY if an item we send you arrives damaged or we made a mistake on your order. If you have received a damaged, wrong item, or you're missing an item, please email us within 24 hours of receiving your order at: hello [at] koyvoca [dot] com. Please read the description of the items you are buying carefully before purchasing.

Orders placed before 10:00 AM EST, Monday - Friday will ship the same day. Business days are Monday - Friday and DO NOT include USA national holidays! Please note that during times of inclement weather, orders may take longer to process. There will be an alert detailing an updated shipping time frame if needed.

Once your order ships, you will receive an email from us with your tracking number.

Orders ship at a flat rate of $3.00 USD to USA addresses.

Shipping rates for international addresses are calculated at checkout. Rates are based on weight and the destination. Please be aware that some countries charge import duties/taxes for products. The customer is solely responsible for these fees. International packages typically arrive within 2 - 8 weeks depending on customs, inclement weather, protests, postal strikes, etc. Please be mindful of this when ordering.

We've phased out our old Beauty Ambassador program for a new influencer-friendly model. Keep a look out for more details!

We're currently not accepting applications to sponsor events.

We will open our wholesale application June 2019.